Portal Terms of Use
These terms apply to your use of the My Community Bank customer portal.
The portal is an online service that allows you to view and manage your My Community Bank account. Your loan or savings account is still governed by the separate terms and conditions for that product. If there is any difference between these portal terms and your product terms, your product terms will apply.
Who can use the portal
The portal is for My Community Bank account holders with an active loan or savings account.
You must only use the portal for your own account unless we have agreed otherwise, for example if you are acting under a valid power of attorney or similar authority.
Keeping your account secure
You are responsible for keeping your login details safe and confidential. This includes your password and any multi-factor authentication codes.
You must not share your login details with anyone.
If you think someone else knows your login details, or has accessed your account without your permission, you must tell us immediately and change your password as soon as possible.
Using the portal properly
You must use the portal lawfully and responsibly.
You must not:
- try to access any part of the portal or any data that you are not authorised to access
- misuse the portal or interfere with how it works
- use the portal for any fraudulent, illegal or improper purpose
We may suspend or restrict your access if we believe these terms have been broken or if we need to do so for security, legal or operational reasons.
Availability of the portal
We aim to keep the portal available and working properly, but we cannot guarantee that it will always be available, uninterrupted, secure or error-free.
From time to time, access may be limited or unavailable because of maintenance, updates, security issues or events outside our control. We will try to keep any disruption to a minimum.
If you need to make a payment or take urgent action and the portal is unavailable, please contact us.
Internet and online security
We take reasonable steps to protect the portal, but the nature of the internet means that we cannot guarantee that the portal, or messages sent through it, will always be private, secure or free from interruption.
You should take care when accessing the portal and when sending information online.
Changes to the portal or these terms
We may make changes to the portal or to these terms from time to time. We may do this for legal, regulatory, security or operational reasons, or to improve the service.
Where appropriate, we will let you know about important changes by email, through the portal or by another suitable method.
By continuing to use the portal after any changes take effect, you will be treated as having accepted the updated terms.
Suspending or ending access
We may suspend, restrict or end your access to the portal where reasonably necessary. This may be for security, legal, regulatory or operational reasons, or because we believe these terms have been broken.
Where we can, we will normally tell you before we do this, or as soon as possible afterwards, unless we are unable to do so for legal or security reasons.
Third-party websites and services
The portal may contain links to third-party websites or services. If it does, those websites and services will have their own terms and conditions.
We are not responsible for the content, availability or use of any third-party website or service.
Governing law
These terms are governed by the laws of England and Wales.
Any dispute relating to these terms or your use of the portal will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us
If you have any questions about these terms or your use of the portal, please contact us:
- Email us: friends@mycommunitybank.co.uk
- Phone us: 0113 487 2491 (Monday to Friday, 8am to 6pm)
- Write to us: My Community Bank, 30 Churchill Place, Canary Wharf, London E14 5EU, UK