Accessibility

We want the My Community Bank customer portal to be usable by as many people as possible. We are committed to making it easier for everyone to access their accounts and manage their money.

What we do

We design and build the portal with accessibility in mind. We aim to support:

• Screen readers – so that people who use assistive technology can navigate and use the portal.
• Keyboard navigation – so that you can move around and use the main features without a mouse.
• Clear structure and labels – so that headings, links and form fields are easy to understand and use.

We test the portal with accessibility in mind and we keep improving it. If you find something that does not work well for you, we want to hear from you.

If you need help or adjustments

We can help in a number of ways:

• Alternative formats – If you need information in a different format (for example large print, or a different way of receiving communications), please ask. We will do our best to provide it.
• Extra help – If you need support using the portal or explaining something, our team can talk you through it by phone or email.
• Reasonable adjustments – If you have a disability or other need that affects how you use the portal, tell us. We will work with you to see what we can do to make things easier (for example, different ways to verify your identity or to communicate with us).

We take these requests seriously and will respond in a timely way.

Contact for accessibility

If you have any questions about accessibility, need an alternative format, or want to ask for help or adjustments:

• Email Us: friends@mycommunitybank.co.uk
• Phone Us: 0113 487 2491 (Monday–Friday, 8am–6pm)
• Write to Us: My Community Bank, 30 Churchill Place, Canary Wharf, London E14 5EU, UK

Please say that your enquiry is about accessibility so we can direct it to the right team. We will get back to you as soon as we can.